The Background
Dr. Muraleedharan had been paying premiums under LIC’s Health Plus Plan since 2008. In April 2016, his wife was hospitalized with vesicovaginal fistula, a serious condition requiring 10 days of treatment. He filed a claim for ?60,093.
Instead of processing it, LIC delayed for months, demanding repeated documents. Eventually, they paid just ?5,600. Later, when his wife required further treatment costing ?1.8 lakh, LIC rejected the claim outright—citing a hernia surgery in 2006, 10 years before the policy began.
Kerala HC’s Observations
Justice P.M. Manoj tore down LIC’s arguments point by point:
- Section 45, Insurance Act (1938, amended 2015): After 3 years, insurers cannot deny claims based on pre-existing conditions.
- Medical Relevance Doctrine: Only illnesses related to the claim matter. Hernia ? Vesicovaginal fistula.
- Contra Proferentem Rule: Ambiguous clauses must favor the insured. (Reference: General Assurance Society v. Chandmull Jain, 1966).
- Right to Life (Article 21): Denial of insurance = denial of treatment, violating fundamental rights.
The Judgment
The court ordered LIC to immediately settle the claims. Justice Manoj criticized public sector insurers for exploiting fear, collecting premiums for years, then repudiating claims on flimsy grounds. He emphasized that insurance must build trust, not erode it.
Why This Matters
This ruling strengthens policyholders’ rights and sets a precedent:
- Section 45 protects consumers from old pre-existing condition traps.
- Health insurance claims are tied directly to the Right to Life.
- Courts will not tolerate insurers exploiting ambiguities against policyholders.
Precedent Value
The judgment aligns with earlier cases:
- LIC of India v. Asha Goel (2001) – contracts must be read in favor of the insured.
- Skandia Insurance v. Kokilaben Chandravadan (1987) – exclusion clauses cannot be used unfairly.
Conclusion
This landmark case proves that insurance is about protection, not exploitation. For policyholders, it is a reminder to fight unjust denials. For insurers, it’s a warning: technical evasions won’t stand in court.