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Constructive Group Dynamics: How to Go from the S.N.I.P.P.Y. Syndrome to a C.L.E.A.R. V.I.E.W.
If asked to look at your work calendar for the week, the odds are pretty good that you have a few if not several meetings already scheduled. Now, if asked how you feel about attending some of those meetings, the odds are even better that you may either roll your eyes, groan or mutter something under your breath. Sound familiar so far? Okay, that was the easy part.
Coming from a background of 20 years in the corporate world, I can readily identify with attending a surplus of meetings. Additionally, I know all too well how employees come to "dread" going to meetings and clearly I fell into that category as well. But now in retrospect, I've come to learn a few things, as we often do once we step back and reflect. After reading this article, you'll have a better understanding of what causes meetings to break down-- (S.N.I.P.P.Y) syndrome and an alternative (C.L.E.A.R. V.I.E.W.).
See if you can relate to any of the following statements:
1. Look, I've invested a lot of time on this idea and
2. We never get anything done in this meeting, anyway. Negativity
3. We have to enforce this policy so people know right
4. Can you believe how domineering she is in these
5. Given our roles in the company, I think it's
6. If you would let others speak once in a while, it
As human beings, it's easy for all of us to fall into any of these behaviors from time to time. What's more problematic however, is being unaware of our behavior and the effect we have on others in the workplace. As we know, like the "common cold," our attitudes can be contagious. The reason for this is something called the interaction cycle. The interaction cycle addresses how we interact with others and this impacts the quality of our relationships.
The key components of the interaction cycle include:
a. Values/Expectations/Mindset: these form our initial impressions.
What we know then is that behavior breeds behavior. Now, it's starting to make some sense as to why we and others act as we do. But, the more critical issue is figuring out what can be done.
This brings us to a C.L.E.A.R. V.I.E.W. which is as follows:
C = Concentrate on the listener
Contact information: www.speech-matters.com; email@example.com
Dale Klein is a Corporate Communication & Speech Specialist and is the owner of SPEECH MATTERS. When it comes to ensuring you speak with power, professionalism and polish, you'll want to contact Dale Klein to get results at http://www.speech-matters.com or call 518-664-6004.
How To Lead Your Team To Success
Today, most of us have been involved in a team project, either as the leader or a contributor. The team concept, if structured properly, can be a very successful option for any company or organization. You're able to pool a great variety of resources with various backgrounds and strengths to achieve a desired outcome. However, there also needs to be a proper foundation set in order for a team to function effectively and efficiently. So, in this month's article I want to share my own key learnings and observations on how you can use the team concept to bring about success.
Building The Winning Team
Winning teams aren't created by accident. Rather, the team or project leader functions like a coach who recognizes special talents in people and, at the same time, gets them to work together toward a common goal. The following steps will help you select a cohesive team and set it in the right direction.
Employee and Coworkers Gifts
Giving gifts to your co-workers or your employees can be a tricky business. You want to give something that is they will really enjoy but doesn't break your piggy bank. You want to give something that suits the individual's tastes but doesn't suggest anything politically. We have some suggestions that for the most part can be given to either sex and to anyone of almost any age which we think will help you in your gift giving search.
WIIFM - Making the Whats In It for Me? Question Work for You
In the constantly changing world of Call Centers, asking agents to adapt to ever increasing demands, responsibilities and performance can be a challenge to even the most involved of managers. Being able to create buy in is always challenging, but if you can answer the WIIFM question you will be ahead of the game.
If You Can?t See It, They Won?t Do It
Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads were having a difficult time with the assignment. They knew what the employees were doing wrong, but they couldn't put into words what excellent performance looked like.
How to be Healthier and Happier In Your Organisation
Did you know your work environment can actually make you sick?
Presenteeism - present in body absent in productivity
Presenteeism is alive and 'not well' in many businesses today. It will visit your business or may even be present as you read this article.
Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers
The Dance of Conflict
4 Tips for Keeping a Team Motivated
Companies often have incentives for reps, but sometimes that isn't enough. To keep your team motivated, you could do a number of things:
Leading the Witness: How Asking Questions as a Trainer Can Limit Learning and Reduce Trust
"Asking questions can be a means of establishing authority, fulfilling leadership functions, and ensuring effective learning. In fact, asking questions is probably the most subtle power you have for controlling people. The person who asks questions always controls the conversation... if we could discipline our minds to ask questions instead, we could lead any conversation to wherever we wanted it because the other person would still be wrapped up in thinking what he or she wanted to say next...One of the rights you have as a trainer is to ask questions and expect answers. This is why question-asking is such a powerful tool. It challenges and avoids confrontation at the same time."
Building High Performing Teams: Putting the I Back in Teamwork
Ever watched a really brilliant idea meet with resistance and die? Or been involved in the battle of wills created when two people (or two departments) meet head on with their independent agendas? Equally painful perhaps, have you ever sat through one tireless and non-productive meeting after the next? Believe it or not these issues are simply different sides of the same coin. Getting the right people talking together effectively and generating desirable outcomes is what high performance teamwork is all about. And it doesn't just happen. Think creatively about how to empower teams and reap the rich benefits of people's collective wisdom.
The 3 Secrets of Team Motivation
Are workers telling the truth when they say they are ill? This question was posed on the Money Programme on BBC Television in December 2004. British Bosses are reporting that more and more of their staff appear to be skiving off with faked illnesses and many firms are taking new steps to crack down on malingerers. Research by the Confederation of British Industry suggests that workplace absence is on the rise for the first time in five years. Last year we were off sick on average for 7.2 days up from 6.8 the previous year. It costs UK businesses £11.75bn a year, the CBI says. The CBI also estimates that 15% of all illness is due to people taking days off when they are not really ill.
Your Administration Team - Look After Them
In most organisations the administration/support team, although they can be acknowledged as being important to the business, they are treated as if they're not.
Designing and Deploying Human Centric Processes
A lot of effort has been carried out in the last years to re engineer processes in order to automate all or parts of them. A great number of companies have changed their processes as a result of the introduction of new software systems, aimed to streamline the management of the back and front office. Companies have even taken care of processes crossing the company boundaries in order to optimize communications with clients, providers and partners. A characteristic of this interest is that is has been driven by technology.
Empower Your Trainees
One of the most memorable quotes that I heard from a trainer came from a man I knew named Rizal:
Functioning in a Dysfunctional Workplace
Sometimes the greatest challenges lay not within the actions of competitors, or the needs of customers, they come from within one's own company. People new to their positions either through promotion, or as a new hire, are often stunned at the challenges they find waiting for them as they slide into the seat behind their new desk. The business cards have barely been ordered before elements of dysfunction begin to appear at their office door.
Consensus: The Right Team Decision Strategy?
Consensus is the appropriate decision strategy for the most important team decisions. Every member of your team needs to understand what consensus really means. A common misconception of consensus is that it means everyone agrees with the decision 100 percent.
The Secret of Successful Events
Reed Employment made a survey of their clients and compiled a report called Motivating People at Work. This revealed that social events that were both organised and paid for by employers have risen by 31 percent. This included team building days for departments and fun days open to the whole company and their families. There is no doubt that this trend has continued over the course of this year with most event management companies reporting bumper years.
A Team That Gleamed
Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?
Working as a Winning Team
It's a great sunny day so it's time to get out and enjoy the weather. Many of us would like to, but we have projects due, tasks that need to be done, people that we need to see, and money that needs to be made. What if your company gave you that time off as compensation for the great effort that you gave to the team to finish a project on time?
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