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Collaborative Negotiating: A Win-Win Strategy
Collaborative negotiating is a win-win strategy that can focus the resources of the people involved in the process towards strengthening results, productivity, quality, creativity, and innovation in problem-solving. To use the collaborative approach to negotiating you will have to agree on the aim of negotiations. Before any sort of bargaining can begin, you and your counterpart must define the who-what-where-when-how-and-why of the issue and have a general idea of the objectives and dimensions of a solution.
WHEN USING NEGOTIATING COLLABORATIVELY:
1) Acknowledge the other person's position. Negotiating doesn't require that the two of you hold similar positions of authority. It doesn't require that you like each other. But it does require that you be prepared to treat the other person as an adult, be ready to listen as well as talk, and to recognize that your view is not necessarily the only one. 2) Gain the other person's trust. No matter how logical and factual you are, the other party will doubt your credibility. Good faith commences with symbolic acts like eye contact, shaking hands, pulling out a chair for someone, and it is maintained by consistent honesty. If you want others to level with you, level with them. Although you may feel that an occasional bluff could help your position, don't gamble. The consequences can be disastrous if your hand is called.
1) Identify areas of mutual interest and agreement. Before two people can resolve differences, they must find a common ground where meaningful negotiations can begin. 2) Set a positive accepting tone. The tone of negotiations must be positive. This applies both to what is discussed and how it is discussed. If you have to say something negative, phrase it in a positive way or preface it with a positive statement. Phrase words so that they elicit a positive response to advance your position rather than stop the negotiation. This helps to prevent defensive reactions and promotes affirmative thinking.
1) Be aware of what you are saying and doing. People sometimes become so intent on watching, listening, or speaking to others that they fail to watch themselves. Words, body language, tone of voice, and voice inflection have many ambiguous meanings. Humor is especially troublesome - it can be interpreted as flippant or sarcastic. Only through self-observation can you be certain that you are conveying the message you want in the manner you want. 2) Maintain a question and answer exchange. The heart of any negotiation is the ongoing dialogue during which negotiators discover each other's feelings, understandings, attitudes, prejudices, and objective views of the situation. It enables you to acquire the proper perspectives, separate actual from fancied needs, isolate the real obstacles, and identify what approach to use in obtaining agreement. Ask specific, open-ended questions, and probe areas of conflict to uncover as much information as possible. Your own answers and statements must be equally candid.
Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium
CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
Starting a Pressure Washing Business
Are you thinking of starting a small pressure washer business to help clean up the world and make a little money? You might be surprised how many mobile pressure washers companies there are in the United States; approximately 45,000 of them. And since God made dirt on the Third Day; Genisis 1:9 ? 1:12. Obviously since God created the dirt it keeps getting all over everything and thus a business was born. Starting a Mobile Pressure Washing Business is not as difficult as you think. It is important to decide what types of things you would like to wash and specialize in a few. Here is a list of potential items to wash, think about it. What do you want to wash today?
Is This The Way Its Always Been Done?
Let's face it, we all tend to get stuck in doing things 'the way they've always been done', and creating products, or services, in a similarly conservative mode.
7 Tips to Improving Your Cash Flow
Cash is King... That is what everyone tells us and it is true! You cannot function successfully in any business without proper cash flow. So if this Cash Principle is so well known, then why is it that so many businesses struggle? Sometimes the obvious is not always so obvious when you are entrenched in running the day-to-day aspects of your business. Here are 7 Tips to Improve Your Cash Flow!
Look Like Sizzle, Be The Steak
You've heard marketing and advertising gurus quip, "Sell the sizzle, not the steak." Advertising initiatives best reach their target audience with benefits and the "wow" effect, not the value or features of their product or service. This may work well to get customers in the door. But once they're in, you better have some substance. How can you ensure you uphold the integrity of your business and still maintain the "Wow Effect"? It just takes well executed strategic steps for business AND personal development:
Is a Small Business Web Site a Wise Investment?
One of the greatest pitfalls in e-commerce is Field of Dreams thinking, the notion that all one has to do is "build it (a web site) and they will come."
Be Nice to Your Payroll Department
Ok, so next to the taxman, your company payroll department might well be the most criticised people on the planet. Of course, when your pay is accurate and on time then you love the payroll people with a passion but when things go wrong it is a completely different matter. Rightly or not the payroll professionals come in for an awful lot of abuse if your pay is not perfect.
How To Accept Credit Cards
If you plan to do business online, then your website will need to accept credit cards. For many, the idea of applying for a merchant account sounds like a daunting task, but the truth is that building an online store is incredibly easy these days. The major credit card processing companies have improved and streamlined the process of setting up accounts, and software companies have had several years to improve their software to the point that it is easy for non-technical business owners to create and operate an online store effectively.
Awning Cleaning Business Case Study: Entrepreneurship 101
It is most fascinating to study how entrepreneurs spot opportunity in the market place. "My name is Lance Winslow and I am a serial entrepreneur, I admit I am addicted and need help." ..."Hello Lance." Let me explain how I formed one of my companies which became a franchise system in itself and became a module under the umbrella company I had formed many years the prior. I at first saw it as another business to fit into our growing niche of cleaning businesses. It was to be called the Awning Wash Guys. This is an interesting case study in how businesses form and how companies seek, find and exploit opportunity in the market place. Here is the story:
Blowing Your Own Horn ? A Key Marketing Strategy for Small Business
-- Building Credibility Through Success Stories --
The Triple A Way to Spark Your Companys Profits
Winning small and home based businesses today must continually shake things up to stay in the game. Whether it's adding new marketing twists on existing products and services or anticipating customer wants with compatible new items you can add to your product mix, hatching new ideas and concepts is vital to a profitable company.
How to be Annoyed and Make Money
When do annoyances in a relationship become too much to bear?
If You Want Business - Be Consistent
Why does consistency in the message have an effect on how the business relationship is formed?
Boston Suburban areas a good choice to run a business
BioTechs even with the latest news had shed over 1000 jobs two years ago, as it was reported by The Financial Times, WSJ, and Bloomberg that only 17 of the nearly 1300 BioTech firms were actually profitable. In 2002 the number of jobs were in the 30,000 range in Biotech. 600 layoffs came from Millennium Pharmaceuticals. And the VCs are were barely interested as they hardly even look at tech deals with all of them netting less than 3 Million in venture capital for computer software and less than 10 million in biotech in 2003. But that was then and this is now. Unemployment has dropped, money is flowing the fallout mortgage loans stopped bleeding and money is coming back for investment in all sectors. Nano and Biotech both good.
Your Business and the Story of a Tree; Part One
This morning, I went to take a short walk outside. I've been feeling a little more flexible since this weekend, and I figured a stroll would help me keep that liquid feeling in my bones that I've missed so much.
Mobile Detailing VS Fixed Site Detailers
Mobile detailers will find themselves with lots of competition even if they do not see them around town. There are also many fixed site detailers who specialize in wholesale detailing or the retail detail or both. Many fixed site detailers have accounts with new and used car dealerships. This provides them with lots of work. If they are good, they usually do prep work for all new cars at all the local dealerships or share the work with a couple of other detail shops, additionally there are always lots of used trade ins at new dealers and used car lots. If the shop is totally busy, obviously they: Have a great location, or Do extremely great quality, or Have very competitive rates, or all of these.
A Key to Success: Be Consistent
Over the years I heard the best way to learn something is to to teach it. Well, this week's topic, practicing consistent behavior, is definitely something I need to learn and practice more effectively.
Fleet Washing Operations Manual Sample Outline
In the Truck Washing Business every single type of vehicle is washed differently. If you are going to run a mobile onsite fleet washing business with multiple trucks in multiple cities you will in fact need a comprehensive manual to keep your crews and equipment running at an optimum. Below you will see a sample outline to assist you in constructing a washing procedure manual, which will include many different types of fleet vehicles.
Collaborative Negotiating: A Win-Win Strategy
How to Bond a Business Relationship
When should you create a foundation in order to solidify a business relationship?
Justice In Action
During the 1980 presidential campaign, candidate Ronald Reagan vowed, if elected, to appoint the first woman to the United States Supreme Court. Six months after his inauguration, President Reagan kept his promise ? nominating a member of the Arizona Court of Appeals. The Senate soon confirmed her by a vote of 99-0.
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