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What Do Trainers Do When They are Not Training?
In the new corporate environments where everyone wears more than one hat, trainers are often responsible for a myriad of duties beyond just facilitating new training classes. Their job is often that of Maintenance, IT Guru, Subject Matter Expert, Coach, Instructional designer, and Copy Clerk. There is an incredible amount of work that has to happen for a training event to occur. Let's look a little closer at the process.
Training starts with a new tool/ new behavior or a new policy. The training team is brought in at the development stage to work as a subject matter expert. They may be asked to do a Needs Analysis to identify what skills or behaviors will need to be learned or changed. They may also be engaged in the instructional design, so they need to see the project from the ground up. Training is called upon to represent what they think the client responses or questions may be and help the developers prepare to answer those questions.
Once the focus of the training has been identified the trainer will often be involved in the creation of the training materials. This can consist of everything in the instructional design process, from screen shots to learning activities, to knowledge checks. As the training guides are created the trainer serves as guinea pig for the materials, editor, and system tester to see if the material validates the learning. One the materials are complete the training team is often responsible for printing, collating, binding and distributing the materials for use. They are also responsible for long term maintenance of the materials, constantly updating any changes in the process.
The training team then steps into the role of liaison between departments. They discuss calendars, launch dates, business demands and space availability to help determine opportune training schedules. They often take on the role of communication and are responsible for any hoopla that is created around the training initiative.
The trainer is then in charge of preparing themselves and the training room for the training event. They must attend Train the Trainers to make sure that they know how to deliver the material. They must take notes and practice their facilitation skills on anything that they may have difficulty with. The trainer will prepare the room, making sure all the systems work, testing any projectors, sound systems, computers or lights that might be needed.
If the training event is a new computer tool or program the trainer tests access and response times in the training databank and confirms that the students will be able to log into the system and that the system mimics what will happen in the live data base.
If the training involves change management or behavioral skills, the trainer must be able to provide reasons for buy in and examples of successful implementation of the skill. In change management situations the trainer is often called on to act as proponent, counselor and communication liaison. The trainer is often the voice of the client as well as that of the agent.
Once the training event is complete the trainer steps into role of coach or observer and goes back into Needs Analysis to assess the effectiveness of the training event, close skill gaps and provide additional support to the trainees as they practice new skills or behaviors.
Trainers are often considered the point of contact to verify and validate information and are expected to be current on any changes, deals, policies or information in the daily interactions of their clients.
The training team is an integral part in the ongoing growth and development of a company and it takes flexibility, intelligence, personality and the ability to plan, multitask and deliver. They are expected to stay current in training practices, build their own skills and apply new training techniques into their presentations. As the world of training evolves to include e-learning, Web CT and blended learning the trainer must be able to adjust and provide value services in an ever demanding Call Center environment.
If you are interest in leadership theory and practices then you need to visit: http://www.righttolead.com. Carole Sue Jones Pouncey is a contributing writer and thinker for our organization. In addition, as a leader you may be interested in http://www.myleadershipsuccess.com. For more Training information visit http://www.trainercorner.com.
General Patton and Leadership
No figure in history is like General Patton. He was colorful, hard core and got the job done. His leadership skills have been touted by some and criticized by weaker individuals. Some attribute General Patton on the reason for US victory over the Axis Powers and although we eventually would have won anyway due to our industrial output, few deny that it would have taken longer and thus cost more lives. Perhaps you might not even be alive today reading this article if it were not for General Patton's victories? For those who want to learn more let me recommend an excellent audio tape series on the subject:
Listening Between the Lines
Have you seen the tee-shirt with the slogan, "Talk to the hand 'cos the face ain't listening?" Do you feel it's like this sometimes when you are trying to get through to people? But just how good a listener are you? Do you actually "listen between the lines?"
Team Building requires one great dynamic for true Success - Mateship
A Successful Team is built around mateship, around respect for your team mates and for yourself. I am not saying that everyone will get on like best buddies, what I noticed is that in all our 'differences' everyone was accepted as they were, got on within the boundaries of the club and got the job done. I have seen teams that have been full of stars, as I am sure you have too, and those teams have not succeeded. They have not achieved their full potentials as individuals or as a team.
Team and Organizational Survival Strategies for Turbulent Economic Times
Survival: The Name of the New Economic Game
How To Lead Your Team To Success
Today, most of us have been involved in a team project, either as the leader or a contributor. The team concept, if structured properly, can be a very successful option for any company or organization. You're able to pool a great variety of resources with various backgrounds and strengths to achieve a desired outcome. However, there also needs to be a proper foundation set in order for a team to function effectively and efficiently. So, in this month's article I want to share my own key learnings and observations on how you can use the team concept to bring about success.
4 Tips for Keeping a Team Motivated
Companies often have incentives for reps, but sometimes that isn't enough. To keep your team motivated, you could do a number of things:
Team Success with ?Innies?: Why You Want Them on Your Team and How to Help Them Excel
Everyone knows, works or lives with "innies." Who are they and what can they do for your team? Let's find out!
Teamwork, Rowing, & Paddles
Effective and sustainable teambuilding is necessary in today's marketplace where fewer people are being required to do more work. More often than not, the adage "Getting everyone rowing in the same direction" is associated with building effective teams. However, is this really true? If everyone is rowing in the same direction, will the organization or the individual project realize a dramatic return for everyone's results?
Leadership ? Do The Simple But Important Things
Why do we human beings complicate things? Is it that we don't believe that simple things work. From years of working with leaders at all levels and many different sectors here are the simple yet powerful steps you must take if you want to be a brilliant leader.
Building High Performing Teams: Putting the I Back in Teamwork
Ever watched a really brilliant idea meet with resistance and die? Or been involved in the battle of wills created when two people (or two departments) meet head on with their independent agendas? Equally painful perhaps, have you ever sat through one tireless and non-productive meeting after the next? Believe it or not these issues are simply different sides of the same coin. Getting the right people talking together effectively and generating desirable outcomes is what high performance teamwork is all about. And it doesn't just happen. Think creatively about how to empower teams and reap the rich benefits of people's collective wisdom.
Leading To A Preferred Future
Last month's edition of Footprints and Monuments illustrated a parallel between leadership in the face of disaster and the voyage of the Apollo 13. As you will remember, an explosion on board forced the crew to circle the moon without ever landing on their prized target. Obviously, they didn't have the preferred ending to their trip in space. But they did get home alive, and were very happy about that.
Book Summary: The 17 Essential Qualities of a Team Player
A follow-up companion reader to The 17 Indisputable Laws of Teamwork, here is a clear character profile of the ideal Team Player. Maxwell stresses some main qualities of a good team player: intentional, or she is focused on the big picture, relational, focused on others, selfless, willing to take a backseat for the good of the team, and tenacious - works hard to overcome obstacles, no matter what.
12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More
12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More
Feedback - How to Make it Effective
Let's look at the detail of giving feedback. Whether you want to reinforce behaviour - Confirming feedback or change unacceptable behaviour - Productive feedback, there are certain steps you need to follow to make it work.
How To Help A Sick Team Become Healthy
Team Building Question:
Company Picnic Ideas and Planning Tips
The company picnic is a beloved tradition at many firms.
Staying Informed Key For Your Team
We exist in such a rapidly-changing environment. Technology is moving along so quickly it seems things change with the blink of an eye. So how do you anticipate changes that directly affect your team? Being informed is the key that can unlock the door. But, how do you stay informed and minimize information overload?
Teamwork in the Workplace: A Definition
A tight knit team is a group of competent individuals who care deeply about each other. They are fiercely committed to their mission, and are highly motivated to combing their energy and expertise to achieve a common objective. From our observation and studies on teamwork in the workplace, we have found three primary conditions that have to be met in order to attain higher levels of team performance and member satisfaction. Resources and Commitment Ownership and Heart Learning
Always In Motion Is The Future
It's the summer of 1973, and a young film director goes searching for a studio to distribute his new screenplay. Many say no, until one finally agrees to take a chance on him. Twentieth Century Fox has such little faith anyone will actually pay to see the movie that it agrees to give him - in exchange for the usual directing fee - 40% of the box office, plus sequel, publishing and merchandising rights.
Hand Out Warm Glows
Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person - it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive, did they leave you feeling neutral or did they make you feel down and more negative.
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